Privacy Policy

1. Introduction

SecureByte Computer Services ("we", "us", "our") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our store, use our services, or contact us.

Please read this policy carefully. If you disagree with its terms, please discontinue use of our services.

2. Information We Collect

2.1 Information You Provide Directly

• Contact information: Name, phone number, email address
• Device information: Make, model, serial number, description of the issue
• Communication records: Emails, messages, and call notes related to your service
• Payment information: Transaction records (we do not store card details)

2.2 Information Collected Automatically (Website)

Our website is a static informational page. We do not use analytics tracking, cookies for profiling, or third-party trackers. Standard web server logs may record IP addresses and page visits for security purposes.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, operate, and maintain our repair and sales services
• To create and manage job cards and service records
• To communicate with you about your repair status, quotes, or orders
• To process payments and issue invoices
• To respond to enquiries and customer support requests
• To comply with legal and regulatory obligations
• To improve our services based on feedback

We do not use your information for unsolicited marketing without your consent.

4. Sharing of Information

We do not sell, rent, or trade your personal information. We may share information only in the following limited circumstances:

• Service partners: Authorised repair agents or parts suppliers where necessary to complete your repair (only the minimum required information is shared)
• Legal compliance: When required by law, court order, or government authority
• Business protection: To prevent fraud or protect the rights of SecureByte Computer Services

All third parties we work with are expected to handle your data with equivalent care and confidentiality.

5. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations:

• Service records: Retained for up to 3 years after the last service interaction
• Financial records: Retained for 7 years as required by Indian tax law
• Communication records: Retained for 1 year after the service is completed

After the applicable retention period, we securely delete or anonymise your data.

6. Data Security

We implement appropriate physical, technical, and organisational security measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. These include:

• Secure storage of physical job cards and records
• Access controls limiting who can view customer records
• Confidential handling of device contents during repair
• Employees instructed on data confidentiality

No method of storage or transmission is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

7. Your Rights

You have the following rights with respect to your personal data:

• Right to access: Request a copy of the personal data we hold about you
• Right to correction: Request correction of inaccurate or incomplete data
• Right to deletion: Request deletion of your data, subject to legal retention requirements
• Right to object: Object to the use of your data for any specific purpose
• Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time

To exercise any of these rights, contact us at securebytecomputerservice@gmail.com or visit our store. We will respond within 30 days.

8. Cookies & Website

Our website does not use cookies for tracking or profiling. No personal data is collected automatically through the website beyond what you voluntarily submit via the contact form.

If you submit a message via our contact form, the information is sent directly to our email address and is not stored on any server.

9. Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us and we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our services after changes constitutes acceptance of the updated policy.

11. Contact

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us: